Delivery & returns

(Calculated by order weight:)
Orders are automatically calculated once customer have started checkout process. This can be located under the "Estimate Shipping and Tax" tab. We aim to dispatch all our parcels by 5pm the same day, but due to Royal Mail times we cannot dispatch during the weekend.


UK PRIORITY DELIVERY - DELIVERED WITHIN 2/5 DAYS.

0- 1kg  Priority Delivery - £4.95
1kg + Priority Delivery - £6.95

When using our Priority Delivery service, we estimate a 2 - 5 working day delivery time. Please note, these times are approximate and delivery may take up to 10 days depending upon your location. Delivery for many items on our website, excludes furniture
 
Any address in the UK / Orders received Monday - Friday are dispatched the very same day.  


UK EXPRESS DELIVERY - SENT USING ROYAL MAIL SPECIAL DELIVERY

 0-1kg UK Express Delivery - £7.50

If you require a more urgent delivery, this delivery option is for you during Monday to Friday. We can not guarantee Saturday delivery if dispatched on Friday.
Your order must be made by 12:00 (Midday) to qualify for Next Day Delivery. All Next Day Deliveries are delivered by Royal Mail. A signature will be required upon delivery.

Any Address in the UK delivered by 2pm next day.


 UK HEAVY DELIVERY - SENT USING NATIONAL COURIER

UK Heavy Delivery - £6.95

Sometimes packages can be to heavy to send via Royal mail. We will send these through our carefully selected national courier which deliver during Monday to Friday. We can not guarantee Saturday delivery if dispatched on Friday.

Any Address in the UK. Delivery within 2/3 working days


UK PALLET DELIVERY - SENT USING NATIONAL COURIER

UK Pallet Delivery - £75.00
 
UK Pallet service is available on all furniture deliveries to ensure your selected furniture arrives safely. Please note that your delivery is to the door providing that there is suitable access. The customer is required to sign a delivery note  after the following checks have been made:

1) The goods are in good condition
2) Any damages must be written on the delivery note with the drivers signature.

 If the goods are not checked and the delivery note is signed by the customer, Oasis cannot be held responsible for any damages or loss to the items.

Any Address in the UK and Islands. Delivery within 10 working days

Next day delivery Policy

Special delivery and next day orders must be made before 12:00 mid-day to be delivered before 17:00 the following working day. Otherwise it will be despatched on the next working day. This only applies to Monday to Friday and not weekends.

If no one is at the delivery address when our courier tries to deliver your order, the courier will leave notification of an attempted delivery. The note will specify if you need to contact them to; arrange an alternative delivery date, to collect the parcel, or if they will re-attempt delivery the following day.

Oasis online shop - Returns Policy

Items purchased using our online shop can be returned for an exchange or a refund if the items are received at our shop no more than 14 days after delivery to the customers address. Jewellery, giftware and other products (excluding furniture) must be returned in the original packaging with all tags attached.

We endeavour to double-check every order before being packaged. However, if there should prove to be a fault or error with any items delivered we will compensate you fully (including postage prices of returning the item), and ask you to send back the faulty item . We do ask our customers to organise recorded delivery from Royal mail to return any items, and which is insured if lost in transit.

Please do not post any items to us without contacting us first.

After we have been notified of an return, we will contact you either by email or telephone. We ask our customers if they could include a copy of the original invoice and placed inside the with the item. Upon receiving the returned item we will process either the exchange or refund. We aim to complete returns up to 5 days of receiving the returned item/s. The exchanged item will be sent either Royal mail recorded post or nation courier on larger items which can take up to 5 days after dispatch.

In the case of a refund the credit card used for the transaction will be credited, and no other. Cheque will be issued if we have refunded the customer more than they originally spent on the order. The customer will be notified of their returns status by e-mail.

Please note that our website terms & conditions and returns policy are different to the ones that our displayed in our shop due to different regulations and laws. This returns policy does not affect your statutory rights

Oasis shop, Isle of Wight - Returns Policy

Please keep your receipt as proof of purchase will be required for all exchanges which must take place within 14 days of purchase. Refunds will only be given on faulty gifts.

Furniture Policy

At Oasis our aim is to please our customers with unique pieces of furniture and have the items delivered to your door within 14 days after purchase. We buy directly from the families who make it, therefore cutting out the middle man. We have to obtain a balance whereby the price paid for the goods is fair and the price we offer the goods for sale is also fair.

Please measure very carefully including your doorways, corridors and of course the room. For furniture we'll give you a full refund if you change your mind before delivery. If we arrive to deliver your goods and find that we have access problems or you wish to no longer have the items, we will give you a refund to the credit card used, but we will deduct a £75 collection fee, and also 10% for restocking excluding the delivery price.

There maybe imperfections in the build. Wood is a natural product and can "move" causing it to shrink, warp, crack etc. If this occurs Oasis cannot be held responsible for this.

Each piece is individual so we will try to match up with your requirements e.g. dark grains, light grains etc... The stain and varnishes used may vary slightly too. To keep your furniture in tip-top condition please ensure that it is kept out of direct sunlight, moist or damp conditions, direct heat source and away from extreme changes of temperature. If you have any questions please don't hesitate to contact our Bali furniture team on 01983 613760.


Furniture Delivery Policy

Please note that your delivery is to your door, providing that there is suitable access for Acclaim parcels express. The customer is required to sign a delivery note to accept delivery. Before signing we ask out customers to check for the following:

1)The goods are in good condition
2)Any damages must be written on the delivery note with the drivers signature, or contact us before signing.

Please notify us within 2 working days if there is any damage. After this timescale we cannot produce a claim to the Haulage company.
If the goods are note checked and the delivery note is signed by the customer, Oasis cannot be held responsible for any damages or loss to the items.