Terms & conditions of web usage

 

The term "oasis-iow.com" or "us" or "we" refers to the owner of the website whose registered at Oasis, Carpenters road, Brading , Isle of Wight, PO36 0QA. The term "you" refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

 

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

 

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

 

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

 

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

 

Security and privacy are two things we value highly at Oasis, we are totally committed to protecting your information. The sensitive information that you submit to us is treated exactly as that and we ensure that this information is kept safe and secure.

This commitment extends to protecting your details from online marketing, we promise not to pass on your e-mail or home address to any other party.

 

 

Information Collection and Usage

We strictly meet the requirements of the UK Data Protection Act 1998 and on the E-Commerce Regulations 2002.

We are committed to protecting our visitors and we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. For each visitor to our website, our web server automatically recognises no information regarding the domain name or e-mail address that the visitor browsing the site uses.

The information we do collect is: Used to improve the content of Oasis Never shared or sold to other organisations for commercial purposes. In order to use this website, visitors and/or customers are not required to complete a registration form. Registration is not required to enter our website. Only for online purchases.

 

We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information on our secure server (such as credit card number, expiration date etc). If there was ever a problem with any orders we will contact you with the information you have supplied us.

 

This information is used:

- For shipping and billing purposes

- To fulfil customer’s orders

 

When we transfer and receive certain types of sensitive information such as financial information, you will be directed to our secure area on our server to submit sensitive data and information.

Visitors will be clearly notified when they are in a secure area of the website. If you are unsure look at the bottom right hand corner for the padlock for confirm secure. Oasis stock. We try very hard to keep our website stock up to date with our shop, If you make a purchase of any item off our website and we have made an error of the stock quantities. You will be emailed or contacted also you'll be entitled to a full refund of the full amount that you have paid.

 

We try our best to colour match our photographs for each of the products. Sometimes the product may slightly be a different colour to the ones pictured. We can not be held responsible for this.

 

Next day delivery Policy

Special delivery and next day orders must be made before 12:00 mid-day to be delivered before 17:00 the following working day. Otherwise it will be despatched on the next working day. This only applies to Monday to Friday and not weekends.

If no one is at the delivery address when our courier tries to deliver your order, the courier will leave notification of an attempted delivery. The note will specify if you need to contact them to; arrange an alternative delivery date, to collect the parcel, or if they will re-attempt delivery the following day.

 

 

Oasis online shop - Returns Policy

Items purchased using our online shop can be returned for an exchange or a refund if the items are received at our shop no more than 14 days after delivery to the customers address. Jewellery, giftware and other products (excluding furniture) must be returned in the original packaging with all tags attached.

 

We endeavour to double-check every order before being packaged. However, if there should prove to be a fault or error with any items delivered we will compensate you fully (including postage prices of returning the item), and ask you to send back the faulty item . We do ask our customers to organise recorded delivery from Royal mail to return any items, and which is insured if lost in transit.

 

Please do not post any items to us without contacting us first.

 

After we have been notified of an return, we will contact you either by email or telephone. We ask our customers if they could include a copy of the original invoice and placed inside the with the item. Upon receiving the returned item we will process either the exchange or refund. We aim to complete returns up to 5 days of receiving the returned item/s. The exchanged item will be sent either Royal mail recorded post or nation courier on larger items which can take up to 5 days after dispatch.

In the case of a refund the credit card used for the transaction will be credited, and no other. Cheque will be issued if we have refunded the customer more than they originally spent on the order. The customer will be notified of their returns status by e-mail.

 

Please note that our website terms & conditions and returns policy are different to the ones that our displayed in our shop due to different regulations and laws. This returns policy does not affect your statutory rights

 

Oasis shop, Isle of Wight - Returns Policy

Please keep your receipt as proof of purchase will be required for all exchanges which must take place within 14 days of purchase. Refunds will only be given on faulty gifts.

 

 

Furniture Policy

At Oasis our aim is to please our customers with unique pieces of furniture and have the items delivered to your door within 14 days after purchase. We buy directly from the families who make it, therefore cutting out the middle man. We have to obtain a balance whereby the price paid for the goods is fair and the price we offer the goods for sale is also fair.

Please measure very carefully including your doorways, corridors and of course the room. For furniture we'll give you a full refund if you change your mind before delivery. If we arrive to deliver your goods and find that we have access problems or you wish to no longer have the items, we will give you a refund to the credit card used, but we will deduct a £75 collection fee, and also 10% for restocking excluding the delivery price.

There maybe imperfections in the build. Wood is a natural product and can "move" causing it to shrink, warp, crack etc. If this occurs Oasis cannot be held responsible for this.

Each piece is individual so we will try to match up with your requirements e.g. dark grains, light grains etc... The stain and varnishes used may vary slightly too. To keep your furniture in tip-top condition please ensure that it is kept out of direct sunlight, moist or damp conditions, direct heat source and away from extreme changes of temperature. If you have any questions please don't hesitate to contact our Bali furniture team on 01983 613760.

 

 

Furniture Delivery Policy

Please note that your delivery is to your door, providing that there is suitable access for Acclaim parcels express. The customer is required to sign a delivery note to accept delivery. Before signing we ask out customers to check for the following:

The goods are in good condition

Any damages must be written on the delivery note with the drivers signature, or contact us before signing.

Please notify us within 2 working days if there is any damage. After this timescale we cannot produce a claim to the Haulage company.

If the goods are note checked and the delivery note is signed by the customer, Oasis cannot be held responsible for any damages or loss to the items.

 

 

Email Subscriptions

We'd like all our customers to receive the information they need to make their online shopping experience successful. We can keep you up-to-date with special offers and products we think you'll like.

If you want to unsubscribe from our mailing list, simply visit My Account, Login and edit your Mailing List preferences.Within 7 days you will then be unsubscribed and no longer receive communications.

If you ever have a problem unsubscribing from our e-mails please do contact us and we will aim to resolve the problem as soon as possible

 

 

Website administration

Business Name: Oasis Interior Landscapes

Address: Carpenters Road

City: Brading

County: Isle of Wight

Post Code: PO36 0QA

Country: United Kingdom

Website Address: www.oasis-iow.com / .co.uk

Website e-mail: Xxoasiscontact@oasis-iow.comxX & Xxweb@oasis-iow.comxX

Returns: Xxreturnorder@oasis-iow.comxX

 

 

 

Last Updated 10th July 2011

Security policy